F.A.Q.
- My order hasn't been shipped yet:
If your order has not been shipped yet, please be aware that we are currently experiencing a high volume of orders, which may lead to longer processing times. Rest assured that we are working diligently to get your BuildOfficeBricks shipped out as soon as possible. We appreciate your patience during this time.
- My tracking number is not working / updating:
If your tracking number is not working, please note that tracking information may take a few days to update. In some cases, it might not update until the barcode is scanned by your local shipping carrier. We recommend waiting for a little while and checking back later for updated tracking details.
- Can I change my shipping information?
If your order hasn't been shipped yet, we can update your information. Please email us at support@buildofficebricks.com with your order number and the new address you would like us to send your OfficeBricks.
- I can't find the instructions:
We provide digital instructions that can be accessed by scanning the QR code on your package. Simply use your smartphone or tablet to scan the QR code, and you'll be directed to the digital instructions for your set.
In the event that you cannot locate the QR code or experience difficulties accessing the digital instructions, please send us an email at "support@buildofficebricks.com" with your order number and the specific model you need instructions for. We'll be happy to assist you further and provide you with the necessary instructions.
- There are missing / defective pieces on my OfficeBricks set:
We sincerely apologize if you've encountered any issues with missing or defective pieces in your OfficeBricks set. While it's uncommon, we want to ensure that you have a complete and enjoyable building experience. If you believe there are missing pieces or if you've identified any defective parts, please follow these steps:
1. Double-check your entire set.
2. If you are certain that pieces are missing or defective, please take screenshots of the instructions, and clearly mark specific pieces that are problematic or you need.
3. Send the images, along with your order number, to us at support@buildminibricks.com. This will help us identify the issue more accurately and expedite the replacement process.
Rest assured, we'll investigate the matter promptly and provide you with the necessary missing or replacement pieces to ensure you can complete your build.
- Do you do custom models?